Effective Date: 18th July 2025
Last Updated: 18th July 2025
Keiste.com (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal and business data when you use our website and services.
1. Who We Are
Keiste.com is a technology consultancy and B2B sales enablement platform based in Cork, Ireland. We provide software tools that allow users to build call lists and connect with publicly listed businesses via phone using third-party calling infrastructure (e.g., Twilio).
2. What Information We Collect
A. Information You Provide to Us
When you use Keiste.com, we may collect:
- Name, email address, and contact details when you register an account
- Payment details (processed securely via third-party payment providers)
- Support queries or communication with our team
- Call credit purchase history
B. Automatically Collected Data
When you use our platform, we automatically collect technical information such as:
- Browser type, IP address, device information
- Log data (access times, pages viewed)
- Login timestamps and account activity
C. Publicly Available Business Data
We may collect and organize public business information (e.g., from Google, LinkedIn, or business websites), such as:
- Business name, phone number, email, address
- Website URL, social media links
- Public LinkedIn profiles of businesses (not individuals unless they have listed their contact details in a business context)
Note: We only collect data that is already publicly accessible and intended for commercial use. We do not collect personal data from private individuals or private LinkedIn profiles without public contact info.
3. How We Use the Data
We use the information we collect to:
- Provide you access to our workspace and calling tools
- Create click-to-call lists based on business data
- Enable calls through Twilio’s infrastructure
- Process payments for call credit
- Respond to support queries
- Improve platform performance and usability
- Detect and prevent fraudulent or abusive behavior
4. Call Data and Telephony
All phone calls made through Keiste.com are processed using Twilio, a trusted global communications provider.
- We do not listen to, record, or store any call content.
- Twilio may process metadata (e.g., call duration, status) as per their own Privacy Policy.
- You are responsible for ensuring your calls comply with applicable telemarketing, GDPR, and privacy laws.
5. Payment Information
We do not store your credit card or payment information. All transactions are processed securely through Stripe or another PCI-compliant payment provider.
6. Lawful Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on the following lawful bases:
- Consent – where you have given clear permission
- Contractual necessity – to deliver services you’ve requested
- Legitimate interest – for business intelligence and outreach based on public business data
- Legal obligation – where required by law
7. Data Sharing
We do not sell or rent your data to third parties.
We may share data with:
- Service providers (e.g., Twilio, Stripe) for core functionality
- Legal authorities where required by law
- Website hosting and analytics partners under strict confidentiality agreements
8. International Data Transfers
Some services we use (e.g., Twilio, Stripe) may process your data outside the EEA. We ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data under GDPR.
9. Data Retention
- Account data is retained while your account is active and up to 12 months after closure
- Financial transaction records are retained for 6 years for tax and audit purposes
- Business data remains in our platform as long as it remains publicly available
10. Your Rights (Under GDPR)
You have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion (where applicable)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Data Protection Commission in Ireland: https://www.dataprotection.ie
To exercise these rights, email: privacy@keiste.com
11. Security Measures
We use industry-standard encryption and access controls to protect your data, including:
- HTTPS and secure login
- Two-factor authentication (optional)
- Role-based access for staff
- Regular platform updates and audits
However, no system is 100% secure. We urge you to keep your credentials confidential.
12. Third-Party Links
Our platform may link to third-party websites. We are not responsible for their privacy practices. We encourage you to read their policies.
13. Children’s Privacy
Keiste.com is intended for business users aged 18 and above. We do not knowingly collect data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by email or platform notice if significant changes are made.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Keiste Digital
Cork City, Ireland
📧 Email: privacy@keiste.com
🌐 https://keiste.com